How Salense handles business and commerce data.

Information we collect

When a business requests access to Salense, we collect contact and business details such as name, business name, work email, phone number, website, preferred plan, platforms used and any message submitted.

When a user creates an account, we collect account information such as name, email address, password hash, business profile details and security information needed to operate the workspace.

When a store is connected, Salense stores encrypted access credentials or authorization tokens and synchronizes commerce data needed to provide orders, products, customers, inventory, reports and business intelligence.

How we use information

We use information to provide the Salense workspace, process invitation requests, authenticate users, connect commerce platforms, synchronize store data, generate reports and present business intelligence to authorized users.

Salense uses synchronized commerce data to calculate deterministic analytics, business health signals and AI-assisted narrative summaries. The AI layer uses normalized Salense data and does not access marketplace APIs directly.

Commerce platform data

Salense is designed as read-only commerce intelligence. We do not create, update, delete, fulfil, ship, cancel, publish or otherwise modify marketplace records.

Marketplace platforms remain the source of truth. Salense preserves platform identity and does not automatically merge products across different commerce platforms.

Data sharing

We do not sell customer or commerce data.

We may use trusted infrastructure and service providers to operate Salense, including hosting, database, email, analytics, error monitoring and AI infrastructure where configured. These providers process data only to support Salense operations.

We may disclose information if required by law, regulation, legal process or to protect the security and integrity of Salense.

Security

Salense stores passwords as hashes and stores marketplace credentials or tokens using encrypted credential storage.

Access to business data is scoped to the authenticated business workspace. Platform administration and customer business administration are separate security domains.

No internet service can be guaranteed to be completely secure, but we use reasonable technical and organizational measures to protect data handled by Salense.

Data retention

We retain account, business and commerce data for as long as needed to provide Salense, comply with legal obligations, resolve disputes and maintain platform security.

When a store is disconnected, Salense stops using that connection for synchronization. Some historical normalized data may remain in the workspace unless deletion is requested or configured.

Your choices

You may request access to, correction of, or deletion of personal information associated with your Salense account, subject to legal and operational requirements.

You can disconnect commerce platforms from the Store Integrations workspace. You may also contact Salense to request account or business workspace deletion.

Contact

For privacy questions or requests, contact Salense at hello@getsalense.com.

If this policy changes materially, we will update the effective date and provide appropriate notice where required.